Hair Colour FAQs

Hair Colour FAQs

Your Hair Colour Questions Answered – Fast, Safe, No Stains

Shipping & Delivery

We offer:

  • Royal Mail Tracked 48: 2-3 working days (Free)

  • Royal Mail Tracked 24: 1-2 working days (Paid)

  • Royal Mail 1PM: Next weekday by 1PM order by 2PM prior day (Paid)

Note: Orders process in 1 business day. Delays may occur due to courier issues – we can’t control transit once handed to Royal Mail.

Yes! We ship to: Italy, Belgium, Denmark, France, Germany, Ireland, Norway, Sweden, UAE, and the USA.

  • Customs fees/taxes are the buyer’s responsibility.

  • Delivery times vary (4-10 working days).

Product Usage

  • Our ammonia-free formula lasts 4-6 weeks on most hair types. For longer vibrancy:

    • Use sulfate-free shampoo

    • Rinse with cool water

The dual-bottle system ensures fresh, potent colour activation. Always mix equal parts from Bottle A and B for streak-free results.

  1. Apply a pea-sized amount behind your ear.

  2. Wait 48 hours. If no irritation occurs, proceed with full application.

Wet hair,

    1. Apply like regular shampoo, leave for:

      • 5 mins (Natural Black)

      • 15 mins (Dark Brown)

      • 20 mins (Brown)

    2. Rinse thoroughly.

Mix Equal parts from Bottle A & B.

      1. Apply to dry hair, leave for:

        • 12 mins (Natural Black)

        • 17 mins (Dark Brown)

      2. Rinse immediately.

Yes. but Each 20ml sachet is enough one full application.

Returns & Safety

  • Unopened products: 7-day returns (minus shipping).

  • Opened/used products: Not accepted (hygiene reasons).

  • Damaged/wrong items: Email us within 48 hours for a refund/replacement.

Yes! Our ammonia-free formulas are dermatologist-reviewed. Always patch test first (48 hours behind the ear).

No. Each shade is precision-formulated. For custom tones, layer colours 24 hours apart

Legal & Compliance

Buyers are responsible for all import taxes/duties. Check your country’s regulations before ordering.

Contact us at support@royalglowstore.com within 14 days for investigation.