UK Brand | Free UK Delivery | Ammonia-Free Hair Colour
Hair Colour FAQs
Hair Colour FAQs
Your Hair Colour Questions Answered – Fast, Safe, No Stains
Shipping & Delivery
How long does UK delivery take?
We offer:
Royal Mail Tracked 48: 2-3 working days (Free)
Royal Mail Tracked 24: 1-2 working days (Paid)
Royal Mail 1PM: Next weekday by 1PM order by 2PM prior day (Paid)
Note: Orders process in 1 business day. Delays may occur due to courier issues – we can’t control transit once handed to Royal Mail.
Do you ship internationally?
Yes! We ship to: Italy, Belgium, Denmark, France, Germany, Ireland, Norway, Sweden, UAE, and the USA.
Customs fees/taxes are the buyer’s responsibility.
Delivery times vary (4-10 working days).
Product Usage
How long does Royal Glow hair colour last?
Our ammonia-free formula lasts 4-6 weeks on most hair types. For longer vibrancy:
Use sulfate-free shampoo
Rinse with cool water
Why is the gel in two bottles?
The dual-bottle system ensures fresh, potent colour activation. Always mix equal parts from Bottle A and B for streak-free results.
How do I perform a patch test?
Apply a pea-sized amount behind your ear.
Wait 48 hours. If no irritation occurs, proceed with full application.
How do I use the Hair Colour Shampoo?
Wet hair,
Apply like regular shampoo, leave for:
5 mins (Natural Black)
15 mins (Dark Brown)
20 mins (Brown)
Rinse thoroughly.
How do I use the Hair Colour Gel?
Mix Equal parts from Bottle A & B.
Apply to dry hair, leave for:
12 mins (Natural Black)
17 mins (Dark Brown)
Rinse immediately.
Can I reuse the sachets?
Yes. but Each 20ml sachet is enough one full application.
Returns & Safety
What’s your return policy?
Unopened products: 7-day returns (minus shipping).
Opened/used products: Not accepted (hygiene reasons).
Damaged/wrong items: Email us within 48 hours for a refund/replacement.
Is Royal Glow safe for sensitive skin?
Yes! Our ammonia-free formulas are dermatologist-reviewed. Always patch test first (48 hours behind the ear).
Can I mix shades?
No. Each shade is precision-formulated. For custom tones, layer colours 24 hours apart
Legal & Compliance
Who handles customs fees?
Buyers are responsible for all import taxes/duties. Check your country’s regulations before ordering.
What if my package is lost?
Contact us at support@royalglowstore.com within 14 days for investigation.